Returns

We have a strict NO RETURNS policy due to health and hygiene reasons. This includes change of mind due to choice of style and/or colour.

Please ensure the correct colour and style is chosen before purchasing. We offer a colour ring loan program to assist with colour selection.

Shipping

We offer Free Shipping on all orders over $150 and a Flat Rate Shipping cost of $9.95 on all other orders. Shipping is via USA Post Registered (signature on receipt) with a delivery timeframe of 1-3 business days for metropolitan areas, however outer regions can incur a longer delivery time. At checkout there is also an option for Express Shipping which costs a flat rate of $14.95. Note: Free shipping does not apply to custom made orders.

International shipping is to New Zealand ONLY and we offer a Flat Rate Shipping cost of $39.95 on all orders with a delivery timeframe of 3-10 business days. Free Shipping is NOT available on international orders. Please contact Beauty & Hair USA for any further details in regards to international shipping.

Please note we try our best to stock all the most popular styles and colours in store which will be sent out for delivery within 24 hours of order placement. Unfortunately due to a large range of colours and styles, if the item is not in stock we will notify you via email within 24 hours and delivery time is estimated between 5-7 business days (10-14 days).

Cancellations

All orders are automatically processed as soon as they are placed. During this process we incur irreversible fees. Therefore, whilst we understand orders may need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee + $75 before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.